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From399US$ /night
Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Boulevard Kukulcan, Km 16.5, Cancun, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Family Concierge Junior Suite Ocean View
Max:
2 persons
475 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
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Junior Suite Ocean View
Max:
2 persons
475 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
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Family Concierge Master Suite Ocean View
Max:
2 persons
595 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Cancun 7.0 mi
Airports
Cancun (CUN) 11.1 mi
Isla Mujeres (ISJ) 20.3 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Tennis court
  • Golf course
  • Sports trainer

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Shops/Commercial services

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Children's buffet
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Night club
  • Entertainment
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Beauty treatment
  • Massage
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub
  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
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Location

Boulevard Kukulcan, Km 16.5, Cancun, Mexico, 77500
Map view
street view
Boulevard Kukulcan, Km 16.5, Cancun, Mexico, 77500
Nearby
BLVD Kukulkan KM 6.5
Extreme Games Cancun
800 ft
Restaurants
Restaurante Careyes
100 ft
Boulevard Kukulkan
Tempo by Martin Berasategui
100 ft
Paradisus Cancun Resort Blvd Kukulcan Km 16.5
Bana
100 ft
Boulevard Kukulkan Km 16.5 Paradisus Cancún
Vento
100 ft
Boulevard Kukulcan 16. 5 Paradisus Resort
Restaurante Fuego
0 ft
Boulevard Kukulcan Km 16.5 At Paradisus Cancun
Restaurant Mole
100 ft
Boulevard Kukulcan
Blue Agave at Paradisus Cancun
100 ft
Blvd. Kukulkan 16. 5
Enso
600 ft
Restaurant
Cheester Zona Hotelera
1800 ft
Km 15
Sabor Maya Cancun
1900 ft
Boulevard Kukulkan km 16.2 Zona Hotelera Cancún
Mikado
2200 ft
Boulevard Kukulcan 2a Etapa

Reviews and Ratings <br />

Feedback from previous guests about their experience.
70%
loved the resort and would return for another relaxing stay
7.0/10
Very good
Rooms
6.8
Location
8.6
Service
6.6
Dining
5.8
Guest reviews
7.0/10
based on 5 reviews
7.7
7.7/10 based on 325 reviews
Albert
United Kingdom, March  2025
8.0/10

Overall, my stay at the resort was enjoyable, with standout moments like the beautiful beach and lovely pools. The service was exceptional and the staff went above and beyond to make us feel special. However, the dining options left much to be desired, lacking in flavor and variety. Additionally, dealing with overly aggressive sales pitches from staff was somewhat annoying and took away from the experience.

Rooms
9.0
The rooms were modern, spacious, and impeccably clean, offering stunning views and beautiful balconies.
Service
8.0
The service was remarkable; staff were attentive and genuinely caring, though some might come off as overly eager to sell additional services.
Location
9.0
The location was fantastic, right on the ocean with easy access to the beach and pools, although it was a bit crowded at times.
Dining
5.0
Unfortunately, the dining experience was a letdown with very limited options and bland food that really missed the mark.
Facilities
9.0
The facilities were impressive, especially the pools and beach, which were well-maintained and inviting.
Jordan
United Kingdom, February  2025
7.4/10

I had a fantastic stay at Paradisus Cancun! The resort offers a beautiful layout, which added to the overall appeal. The staff was always eager to assist, and we loved the relaxed atmosphere by the pool. However, we did encounter some hiccups with the check-in process and room issues that, unfortunately, took away from the experience. Overall, it’s a great escape for families and those looking to unwind.

Rooms
7.0
Our room was clean and offered a nice view but had a few cleanliness issues upon check-in that needed attention.
Service
6.0
While some staff were exceptional and made our stay special, the check-in experience was frustrating and slow.
Location
9.0
The resort is in a beautiful area in Cancun, right near the beach, making it convenient for beach days.
Dining
7.0
We enjoyed the meals at various restaurants, with some standout dishes, although the drink quality was less impressive.
Facilities
8.0
The pool area was spacious and enjoyable, offering plenty of loungers, but the entertainment options could be improved.
Sebastian
United Kingdom, January  2025
7.6/10

We had a great time at this hotel, enjoying the lovely amenities and the beautiful pool area. The beach was stunning, with crystal-clear waters, but we had a few frustrating experiences with outside vendors that left a bit of a sour taste. Overall, our stay was enjoyable despite some bumps along the way.

Rooms
8.0
The rooms were clean and comfortable, though a bit cozy. We had a nice view of the Caribbean from our balcony, and the jetted tub was a lovely touch for unwinding.
Service
7.0
While most of the staff were friendly and accommodating, we faced issues with an outside vendor that the hotel allowed to operate on the premises, which was disappointing.
Location
9.0
The hotel is in a beautiful area in Cancun, right by the beach, but be cautious of the outside vendors roaming around the premises.
Dining
6.0
The dining options were diverse, but the quality of the food could use improvement. The buffet was often cold upon serving, which was disappointing.
Facilities
8.0
The facilities were top-notch, with a fantastic pool area and dedicated cabana rentals that added to our experience. However, the lounging spots were a bit scarce during peak times.
Sophia
United Kingdom, November  2024
5.0/10

My experience at this resort was quite disappointing, especially given its supposed 5-star rating. The room cleanliness was far below expectations, with a dirty rug and stained linens. The dining options were limited and charged extra for basic services, which felt very frustrating. However, the location was decent, which is a small saving grace.

Rooms
5.0
The rooms were poorly cleaned, featuring a dirty rug and stained pillows. Upon arrival, I found hair that wasn't mine in the sheets, which was appalling.
Service
5.0
I felt the service was focused more on upselling rather than providing quality customer care. They didn't take my concerns seriously, which was very disappointing.
Location
6.0
The resort is in a relatively good location, but it seems designed to maximize profits from guests rather than offering true hospitality.
Dining
5.0
The dining options were severely lacking, with mediocre food quality and an absurd $5 charge for room service. The taco restaurant was the only highlight.
Facilities
5.0
While the facilities were acceptable, the beach bed fees and limited hours for pools made the experience less enjoyable.
Charles
United Kingdom, October  2024
8.6/10

We had a beautiful stay at the resort with plenty of relaxing moments by the beach. The Royal Service upgrade was worth every penny, especially with the amazing service we received. While the dining options were generally good, a few misses made it less than perfect. The lack of activities for teens was a downside for our group, but overall, we had a fantastic time soaking up the sun and enjoying the amenities.

Rooms
8.0
We upgraded to the Royal Service, and although the initial room situation was frustrating, the final accommodations were spacious and comfortable.
Service
9.0
The service was top-notch, especially from Jorge in the Royal Service section and Didir on the beach, who really went above and beyond.
Location
10.0
The resort is located right on a stunning beach with crystal-clear waters, making it a true paradise for relaxation.
Dining
7.0
Dining was a mixed bag; while some restaurants, like La Palapas and Mole, were excellent, others didn't quite hit the mark. Breakfast was decent, but we just stuck to the buffet mainly.
Facilities
9.0
The facilities were impressive, especially the spa pool and sauna, which offered a serene atmosphere for unwinding.
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Check-in
21Apr2025Select date
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Rooms and Guests2 Guests, 1 Room